Refund Policy

ALL SALES ARE FINAL — NON-RETURNABLE PRODUCTS

Please review your order carefully before completing your purchase.

Due to transportation regulations applicable to certain products we sell, including perfumes, fragrances, and other products containing alcohol or potentially regulated materials, these products are NON-RETURNABLE and ALL SALES ARE FINAL, except where otherwise required by applicable law or where an eligible damaged, defective, or incorrect-item claim is approved under this policy.

Transportation of these items is subject to hazardous-material regulations and carrier restrictions. For this reason, we generally cannot accept merchandise sent back through ordinary return-shipping channels.

We do not accept returns or exchanges based solely on:

* Change of mind;
* Personal fragrance or scent preference;
* Dislike of the fragrance after purchase;
* A fragrance smelling different than expected;
* Purchasing the wrong product, scent, or size;
* Finding the product at a different price elsewhere;
* An unwanted gift; or
* Other buyer-preference reasons unrelated to an eligible damaged, defective, or incorrect-item claim.

Opening or using a product does not create a right of return or refund.

DAMAGED OR DEFECTIVE ITEMS

The non-returnable policy does not prevent a customer from requesting assistance when an item arrives damaged or defective.

If your item arrives damaged or defective, you may request an eligible refund or replacement through the applicable order-support process.

To evaluate the claim, we may reasonably require:

* Your order number and proof of purchase;
* Clear photographs of the item;
* Clear photographs showing the claimed damage or defect;
* Photographs of the product packaging and shipping packaging;
* Photographs of the shipping label, where relevant; and
* Any other information reasonably necessary to verify the problem.

Submitting a claim does not automatically guarantee a refund or replacement. Claims are reviewed based on the circumstances, supporting documentation, applicable law, and this policy.

Do not dispose of a damaged or defective product or its original packaging until the claim has been resolved or you have been instructed that disposal is permitted.

INCORRECT ITEMS

If you receive a product different from the product shown on your confirmed order, contact us promptly and provide your order information and clear photographs of the item received.

If we verify that an incorrect item was shipped due to our error, we will provide an appropriate remedy, which may include replacement or refund, subject to applicable law.

RETURN SHIPPING OF REGULATED PRODUCTS

Do not mail or ship a perfume, fragrance, or other potentially regulated product back to us unless you have received specific return instructions or authorization.

Because certain products may be subject to hazardous-material transportation requirements, attempting to return an item using an unauthorized shipping method may violate carrier rules or applicable transportation requirements.

Approval of a refund or replacement does not necessarily mean that the physical product must or may be shipped back.

If a physical return is necessary, we will provide or communicate the applicable return instructions.

UNAUTHORIZED RETURNS

Products sent back without required authorization or contrary to provided shipping instructions may be refused and may not qualify for reimbursement, to the extent permitted by applicable law.

Customers should not independently ship regulated fragrance products back to the business unless specifically instructed to do so.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method unless another method is required or agreed upon.

Processing times after a refund is issued may vary depending on the customer’s bank, card issuer, payment processor, or financial institution.

Original shipping charges, expedited shipping charges, and other shipping-related fees are non-refundable except where the refund results from our error or where reimbursement is otherwise required by applicable law.

FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to investigate claims reasonably suspected of involving fraud, alteration of evidence, misrepresentation, duplicate claims, or other abuse of the refund or replacement process.

This provision does not restrict a customer’s lawful right to dispute a transaction or exercise any other right available under applicable law.

RIGHTS UNDER APPLICABLE LAW

This policy is intended to operate to the fullest extent permitted by applicable law.

Nothing in this policy excludes, restricts, or waives any consumer right, warranty, remedy, or obligation that cannot legally be excluded, restricted, or waived.

If applicable law provides a customer with rights that conflict with a provision of this policy, the applicable legal requirement will control to the extent of that conflict.